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United States - B. Braun Medical Inc.

Belgium - B. Braun Medical N.V./S.A.

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Vacancy

Customer Care Officer

The Customer Care Officer acts as a professional and reliable first contact at all times in order to guarantee maximum customer satisfaction & loyalty.

The Customer Care Officer looks for efficient & sustainable solutions, providing a loop closing assistance & assuring a high-quality level service to all internal and external customers.

The Customer Care Officer contributes to the positioning of B. Braun Medical as a professional, value-adding, trustworthy partner, anticipating and responding to customer needs and achieving high customer satisfaction.

Region	Belgium
Reporting Line	Customer Operations Manager
Employment	Fulltime
Start date	As soon as possible

To handle all customer enquiries with a multi channel approach in a professional way;
To provide customers with accurate product information, price requests;
To follow-up of order management activities such availability, deliveries, samples, in a consistent and timely matter;
To assure pro-actively high-quality alternatives and clear communication for backorder situations towards customers;
To continuously invest in outstanding knowledge of the product portfolio;
To switch fluently between basic operational tasks & dedicated tailor-made activities when required making sure administrative follow-up is ensured;
To maintain correct & professional reporting & co-operation on customer care actions & issues with relevant internal stakeholders such as Sales Team & Product Managers;
To undertake proactive & reactive qualitative actions in order to continuously improve customer care processes;
To follow-up different tasks and priorities within agreed timelines;
To assure compliance of the Customer Care operations with B. Braun standards, local & international legislations & regulations;
To engage actively in different training programs & take ownership to develop, learn and grow as a core team Customer Care member;
To act diligently and according to corporate complaint guidelines in case of possible complaints &/or Adhered Drug Reactions (ADR);

Education/Professional experience

Bachelor level or equivalent by experience
Minimum 2 to 4 years of experience in Customer Service and/or Sales Support

Necessary skills/attitude

Service minded & solution focused
Strong verbal and written communication skills
Stress resistant & mature attitude
Excellent customer relationship skills; pro-active and willing to exceed customer expectation
Exquisite organizational and follow-up skills
Ability to interact and cooperate with internal key supporting departments
Collaborative with Sales Representatives, Sales Manager & Product Managers
Genuine interest in medical sector
Team player
Long term relation commitment
Consistently work to be accurate in your day to day job

Knowledge

Professional IT literacy (MS office), SAP and Sales Force knowledge
Excellent written and spoken Dutch, French (Be) and English skills

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Customer Care Officer

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