Contract Officer

Customer Support

1. Contract Management:

The are 2 areas which require a specific focus:

Existing Contracts: Develop clear and transparent inventory of current contracts existing within BENE organization.  Analyse outcome of inventory exercise, define, map and follow-up necessary corrective actions with different internal stake holders in order to build an overall high level quality contract management from a legal, commercial and relational point of view.

New Contracts:  Translate internal commercial request into a high level quality contract management from a legal, commercial and relational level.  Contracts have to be developed according to internal defined processes and approval flows.  Handle relevant communication towards internal stakeholders in order to guarantee a high level service.

The Contract Officer will also handle all internal contract related questions and follow-up re-occurring tasks on this specific matter.
 

        2. Tender & offer Management:

• Participate actively during screening process whenever possible.
• Feed new cases efficiently to the internal organization with transparent and realistic timelines.
• Act as a gatekeeper and follow-up the necessary timelines with all different internal stakeholders required to hand in the pending tender and offer opportunities in time in a qualitative way.
• Perform a final checkup of the completed document before actual transfer to our customer in order to guarantee high level quality.
• Keep a clear overview of all pending requests and the different stages in order to assure timely completion.
   

       3. Project Management:

The tender and offer environment is a rapid and constantly changing environment. The Contract Officer will be requested to actively  participate into different workshops, project teams in order to prepare and develop our internal business. 

The Contact Officer will therefore be responsible to follow-up appointed tasks and assure timely delivery.

Standards of Performance

• Customer satisfaction for all requests: to provide in due time the customer with the most complete answer
• Consistently work to be accurate in your day to day job
• Positive team player with solution focused and professional attitude
• Receiving, documentation & prompt forwarding of complaints/ADRs  

Edcuation/Professional experience

• MBO/HBO graduated – Minimum Bachelor degree
• Minimum experience with contract and tender market of 2 years
• SAP and Sales Force knowledge is an added value

Necassery skills/attitude

• Strong verbal and written communication skills
• Excellent organization & planning skills
• Expert in MS Office, specifically Word & Excel

Knowledge

• Fluent Dutch, French (if relevant) and English (spoken & written)

Working environment

• Pro-active, customer oriented and taking up responsibility
• Stress resistant & mature attitude